Privacy Policy

1. Who We Are

CustomBookings provides bespoke online booking and appointment management software for hair salons, barbershops, and beauty clinics. This privacy policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Data We Collect

We may collect the following personal data when you use our services:

• Full name
• Email address
• Phone number
• Booking details (service, date, time)
• Payment information (processed securely via Stripe — we do not store card details)

3. How We Use Your Data

Your personal data is used solely to:

• Process and manage your bookings
• Send booking confirmations and reminders via email
• Process deposit payments and refunds
• Provide customer support

4. Data Storage & Security

All data is stored in encrypted databases hosted by Supabase, a secure cloud platform. Payment information is processed by Stripe and is never stored on our servers. We implement industry-standard security measures to protect your data.

5. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — Payment processing (see Stripe Privacy Policy)
• Brevo — Transactional email delivery
• Supabase — Database hosting and authentication

6. Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, contact us at amaniabdalla72@gmail.com.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy. Booking records are retained for 12 months after the booking date for business records purposes.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact

For any questions about this privacy policy or your personal data, contact: amaniabdalla72@gmail.com