Effective Date: July 2026
Operator: Amani Abdalla, Sole Trader, United Kingdom
The setup fee is refundable in full within 14 days of payment, provided that the custom booking page has not yet been built and deployed. Once the booking page has been delivered and is live, the setup fee is non-refundable.
Monthly maintenance fees already paid are non-refundable. If you cancel your subscription, you will retain access to the service until the end of your current billing period. No partial-month refunds are issued.
Booking deposits are processed directly through the salon owner's Stripe account. CustomBookings does not hold, process, or have access to deposit funds. Refunds for booking deposits are managed entirely by the salon owner in accordance with their own cancellation policy.
To request a refund for the platform setup fee, contact us at amaniabdalla72@gmail.com with your name, email, and reason for the refund request. We will respond within 5 business days.
Approved refunds will be processed within 10 business days using the original payment method.
For any refund enquiries, contact: amaniabdalla72@gmail.com