Cancellation Policy

1. Monthly Subscription Cancellation

You may cancel your monthly maintenance subscription at any time. Your cancellation will take effect at the end of the current billing period. You will retain full access to the booking platform until that date. No partial-month refunds are provided.

2. How to Cancel

To cancel your subscription, send an email to amaniabdalla72@gmail.com with the subject line "Cancellation Request". We will confirm your cancellation and the effective date within 3 business days.

3. After Cancellation

Once your subscription is cancelled and the billing period ends:

• Your booking page will be taken offline
• Clients will no longer be able to make new bookings
• Existing bookings will be preserved for 30 days, after which data may be deleted
• You may request an export of your booking data within 30 days of cancellation

4. Setup Fee

The platform setup fee (£59) is non-refundable once the booking page has been built and deployed. Please refer to our Refund Policy for details.

5. Booking Cancellations

CustomBookings is not responsible for cancellations made by end clients through the booking platform. Each salon owner sets their own cancellation terms for their clients.

6. Contact

For any cancellation enquiries, contact: amaniabdalla72@gmail.com